Job Description

The Lobby Attendant performs a combination of tasks which maintain the hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains the inventory of cleaning supplies and ensures the General Manager is aware of inventory needs.
• Maintains all laundry equipment and informs appropriate personnel of any maintenance needs.
• Remains knowledgeable about the hotel's facilities, including but not limited to: the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back-office area, the laundry room, public restrooms, and other public areas.
• Knows the proper methods of cleaning each area. Knows when each area should be cleaned according to scheduled times or on an as-needed basis.
• Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to the supervisor.
• Answers guest requests, including delivering cots, cribs, towels, pillows, irons, and ironing boards etc. to guest rooms.
• Drives hotel shuttle when asked and carries guest luggage (must have valid driver's license and be insurable by hotels' insurance carrier).
• Cleans and services assigned areas in response to special requests or problems.
• Picks up noticeable trash or debris and sweeps or vacuums entry at front desk upon arrival.
• Cleans and sanitizes telephones, door handles, and other hardware fixtures. Also polishes chrome and other surfaces routinely.
• Dusts, cleans, and straightens furniture.
• Vacuums all areas according to a schedule or on an as-needed basis.
• Responds quickly to guest, supervisor, or management requests in a friendly and appropriate manner.
• Reports needed repairs or unsafe conditions to supervisor and guest services.
• Keeps supplies organized and stocked. Reports needed materials to supervisor.
• May occasionally assist room attendants and supervisors by cleaning guest rooms.
• May occasionally assist room attendants with heavy items such as mattresses and soiled linens. May deliver necessary or low-stocked supplies to room attendants or other lobby attendants.
• Cleans designated areas such as lobby, public restrooms, public areas and back of house areas on hotel property.
• Collects trash throughout the hotel including room attendants' carts, vending and room service areas, offices and rest rooms.
• Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Sorts all linen and separates and treats all stains.
• Loads articles into washer and adds specified amount of detergent, soap, or other cleaning agent.
• Lifts clean, wet articles from the washer and places them successively into dryers for measured time cycles. Sorts dried articles according to type.
• Folds and places items in appropriate locations.
• Soaks contaminated articles in neutralizer solution.
• Provides a professional image at all times through appearance and dress.

• Follow company policies and procedures.

POSITION REQUIREMENTS:

• Basic reading, writing and math skills.

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit

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